Frequently Asked Questions
Everything you need to know about your order and our hydration gear.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your water filter or purifier ships, a tracking number will be sent to your inbox so you can follow its journey.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Due to the nature of water filtration systems, we cannot accept returns on items that have been used or submerged in water.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery timelines vary by country and will be calculated at checkout.
How long do the filters last?
The lifespan depends on the specific model. For example, the LifeStraw Peak Series Personal Straw filters up to 1,000 gallons (4,000 liters) of water before needing replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products BPA-free?
Absolutely. All LifeStraw products are made from high-quality, food-grade materials that are 100% BPA-free and sustainable.